An assistant that greets your guest in their own language, on the phone and in the chat on your site, writes the booking into Clock PMS+ and leaves your front desk a finished summary instead of a missed call.
Hotel calls come from different time zones, in different languages, and often exactly when the front desk is busiest.
Guests abroad often call late at night or early in the morning. With no answer, the booking goes to another hotel.
Not every team can serve guests in English, German, Russian and Romanian. The assistant speaks 70+ languages.
Parking, breakfast, check-in, Wi-Fi, spa, pets. Your front desk answers the same questions dozens of times a day.
Most guests browse your site in the evening and do not pick up the phone. With nobody to answer right then, they book elsewhere.
Hotel calls come from other time zones, in other languages, and usually exactly while the front desk is checking someone in. Here is what happens when nobody can pick up.
23:41
Frankfurt
„Haben Sie ein Doppelzimmer für Samstag? Wir kommen erst nach Mitternacht.“
The assistant answers in German, checks the free rooms and the weekend rate, notes the late arrival and books the room. The guest gets a text with the summary and a link that secures the room from their phone.
What the front desk finds
A finished booking in Clock PMS+, with your room names and your package. The deposit is paid. Note: arriving after midnight.
00:12
Sofia
„Good evening, Mr Petrov. How can I help with your stay?“
A guest who has stayed with you before hears their own name in the opening line, in their own language. Nothing else from their profile is mentioned until it is clear you are speaking to them.
What the front desk finds
Who called, what they asked for and which booking it concerns. Without listening to the recording.
07:05
Varna
„There was noise from the next room all night, I want to speak to someone.“
A complaint, a VIP guest or a complicated change goes to a person. The assistant knows when to stop and hands over with two sentences of context, so the guest does not start again from the beginning.
What the manager finds
A call with a finished summary and the mood of the guest, instead of "someone complained this morning".
Who called, what they asked for and what was done. The team sees a finished booking or a clear task, without listening to a recording and without waiting for the morning.
New call: booking, Saturday–Monday
sent at 23:47, six minutes after the guest hung up
„Good evening, Mr Petrov.“
How much of the guest profile the assistant sees is your decision. For most hotels a name and a language are all it takes to sound like your own front desk. The rest stays with you.
Booking details are only given once the guest has confirmed who they are. New bookings and questions about the hotel are never held up.
Guest profile
You choose what the assistant sees
Address, documents, car and everything else on the profile never reach the assistant.
The last thing your hotel needs is another booking system to watch and maintain. That is why our assistant works directly with the software you already use: availability, rates and board in real time, your room names, your packages.
Today we work with Clock PMS+. Using something else? Tell us which, the integrations are open.
The guest secures or pays in your own guest portal, through a link sent to the number they are calling from. The assistant never takes card details.
Breakfast, late checkout, a transfer or the spa, at the right moment in the conversation and only from the list you approved.
Tone, greetings and courtesy rules are set before launch. The same rules in every one of 70+ languages.
WHAT YOUR CUSTOMERS WILL SEE
Three scenarios: questions about the hotel, a request on an existing booking with SMS confirmation, and a new booking through to the reservation number. Choose the widget or the phone.
Yes. With the Clock PMS+ integration it creates the booking in real time and texts the guest a confirmation.
Bulgarian, English, German, Russian, Romanian, Italian and 70+ more. It switches automatically to follow the guest.
The assistant recognises dissatisfaction and hands the call straight to the manager or the night receptionist.
Yes. It can offer breakfast, a transfer, parking, a spa package or late checkout, following the rules you set.
With an integration it checks your PMS or booking system. Without one it sends a qualified request to the front desk.
Yes. Tone of voice, greetings, courtesy rules and scripts for guests abroad are all set before launch.
Yes. With Clock PMS+ it checks availability, rates and board, knows your room types and creates the booking directly in the system. For other systems it sends a qualified request to the front desk.
Yes, optionally. The caller’s number is matched against the profiles in your PMS and the assistant greets the guest by name in their own language. Booking details are only given after verification.
The guest gets a text with a link to your own guest portal and pays or secures the room there. We never process payments.
Yes. The same assistant is added to your site as a chat with one line of code, and does exactly what it does on the phone: answers questions, checks availability and books. For an existing booking the guest confirms with a code by text, just as on the phone.
Start the conversation
A 30-minute consultation is enough to see exactly how an AI voice agent fits your business.
